Do not rely on any verbal promises from your vehicle transport company. After you sign your contract, your vehicle transport company will ALWAYS refer you to the contract for any complaints you may have, including cost to cancel your shipment. The main thing to look for is a clause that says there is no guaranteed pickup or delivery date. Even though most vehicles are delivered byvehicle transport companies within the expected time frame most will not guarantee a delivery date. You can ask for the following things to protect yourself against verbal promises that you would have otherwise relied upon.
Ask for a contract clause (in writing) that waives the cancellation fee if the vehicle is not picked up by your car transport company within some number of days of the scheduled pickup date. If you cancel within the allotted window, expect to pay some fee, which may vary from $50 to $250. Although most vehicles are picked up on the scheduled date or within a few days of that date, a 1 or 2 week delay may occasionally happen. Your cancellation clause should allow for at least a week beyond scheduled pickup date. It is difficult for any car transport company to promise a delivery date, however, if your vehicle transport company offers a guarantee that covers a rental vehicle, find out the cost of the guarantee (if any) and the maximum dollars per day covered.